Refund policy

Our Fit Promise

Every RING ORTHO piece is made to order in your chosen material and your sizes. Sizing online is hard, so we keep the policy simple.

Exchange your size: 30 days

If the size is not right, you can exchange it once within 30 days of delivery. We ship the replacement free of charge.

Return for a refund: 14 days

Pieces that are unworn, undamaged and unaltered can be returned for a refund within 14 days of delivery.

Who pays return postage

You pay the return postage, unless the mistake is ours. If we made the piece wrong, or it arrives damaged, we remake it or refund it and cover the postage.

How to start

1. Email support@ringortho.com within the time limits above. Include your order number and, for an exchange, the new size or sizes you need.
2. We will send you return instructions and the return address. Please do not send anything back before you hear from us.
3. Pack the piece securely. We recommend a tracked service, as we cannot be responsible for parcels lost in transit back to us.

Conditions

• Pieces must be unworn, undamaged and unaltered. Worn, altered or damaged pieces cannot be exchanged or refunded.
• Gift cards and shipping charges are not refundable.

Refunds

Once we receive and check your return, we refund the item price to your original payment method within 5 to 10 business days. Your bank may take extra time to show it.

Damaged or incorrect items

Please email support@ringortho.com within 7 days of delivery with your order number and a photo. We will remake or refund the piece and pay the postage.

Cancellations

Because each piece is made to order, please contact us as soon as possible after ordering at orders@ringortho.com. We can cancel free of charge only before production has started.

Questions? Use the Contact page and we will reply by email.